Policies

Privacy Policy

Cookies

In order to uniquely identify each customer, All-State Restaurant Equipment Company uses cookies. A cookie is a file that is placed
on your hard drive by the web browser. Cookies do not divulge any personal information about you, they are solely used as an
identifier. In the case of All-State Restaurant Equipment Company site, cookies allow us to keep track of things like what is in your shopping cart and who is logged in. In order to shop on our site, you must have cookies enabled!

To find out how to enable your cookies, click on the link below. Find your browser type and follow the instructions!

http://www.google.com/cookies.html

Information Collection & Use

All-State Restaurant Equipment Company  is the sole owner of the information that is collected from customers on this site. We do
not share any information about you with third parties in any way.

We use the information collected from you during the registration process (including but not limited to e-mail address, first name,
last name, billing and shipping addresses) in a variety of ways to customize and optimize your shopping experience at All-State
Restaurant Equipment Company  Customer information is used to process orders, provide a personalized shopping experience for
registered customers, send e-mail newsletters full of specials and helpful information to those who opt to receive them, and to
monitor traffic patterns to improve our site's functionality and user-friendliness. We collect customer information with one goal in
mind: Serving you to the best of our ability.

Off-Site Links

At All-State Restaurant Equipment Company, we provide a large amount of food service related information. In order to view some
of this information, you may be directed to a different web site. We are not responsible for the privacy practices or content of
other websites. Be mindful if you are traveling off of All-State Restaurant Equipment Company onto another website. If you have
any concern about the other site's privacy policy, we urge you to read it's privacy practices.

Registration

At The All-State Restaurant Equipment Company, we allow our customers to register with us during the checkout process.
Registration is not mandatory, but it is strongly suggested. By registering, you are able to access special sections of the site, such
as the My Account section, where you can track current orders and view old ones. You can also update and change your billing
and shipping information.

All of the information we receive from you in the registration process is transmitted over a secure server and kept in a secure
location. You can only access your information after logging in, which is done with a e-mail/password combination that you've
created.

Sharing Information

At All-State Restaurant Equipment Company, we use outside companies to ship orders and to process credit card transactions. We
only provide these companies with the appropriate and necessary information. They do not store, share, or retain this information
in any way.

Tell a Friend

When you elect to refer All-State Restaurant Equipment Company site to a friend, we ask for your friend's e-mail address. After
the referring e-mail is sent, we do not store the friend's e-mail address. It is solely used for the one time referral e-mail.

Updating User Information

There may come a time that you as a registered customer will need to correct or update your user information. This can be done
via the My Account section of the site.

Products

Image Policy

We strive to provide the most accurate images of our products as possible. However, some product images may be difficult or
impossible to obtain. In that case, we will use the closest representative image we can find for the product. These representative,
illustrative images may show optional accessories or features, or may be an image of a similar product.

Therefore, we recommend that you carefully read the product description and other related product literature such as Specification
Sheets, MSDS Sheets, etc., before placing your order. If you have any questions or concerns about a product even after reading
the description and product literature, please contact us.

Return Policy

Returns for Commercial Shipping Addresses

Special Order items, equipment, or items shipped directly from the manufacturer may be returned if unused, based on that
manufacturer's return policy. Since manufacturer's return policies and restocking fees vary, please contact us as soon as possible
if you wish to return an item so we can help you and answer any questions you may have.

All regularly stocked items may be returned to us with a 20% restocking fee if the item has not been used. In order for returns to
be accepted, your items must be returned within 30 days from receipt of your order. If you wish to return any part of your order,
you must contact us first for a return authorization before sending your order back to us. The return shipping fee is your
responsibility.

For international returns, you will also be responsible for the brokerage fees that may be applied. These fees may be applied
after the return has been completed.

Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the
20% restocking fee.

Returns for Residential Shipping Addresses

Equipment and Special Order items cannot be returned. Regularly stocked, non-equipment items may be returned if unused,
within 30 days from receipt of your order. A 30% restocking fee will apply to such returns. If you wish to return any part of your
order, you must contact us first for a return authorization before sending your order back to us. The return shipping fee is your
responsibility.

For international returns, you will also be responsible for the brokerage fees that may be applied. These fees may be applied
after the return has been completed.

Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the
30% restocking fee.

Shipping Policy

Canadian Shipments

Orders shipped via FedEx and UPS will incur additional duties, taxes, and other fees. These charges will be billed to you directly
from FedEx and UPS. The charge shown on our site’s shipping calculator does not show these fees.

Order shipped via common carrier require a broker to get through Canadian customs. We will contact you before processing the
order if this information has not been provided.

Damaged Orders

If any item is clearly damaged, or if you have any doubt about possible damage, you MUST do the following:

• Note it clearly on the bill of lading before signing it
• Keep your copy of the bill of lading
• Contact us as soon as possible
  
  If part or all of your shipment is damaged and you did not note this in any way on the bill of lading, we CANNOT guarantee
  any compensation for damages.

Damaged/Missing items

Great care is taken when packing your order, but on rare occasions damage may occur or an item may have been missed. If any
part of your order is missing or damaged, you must contact us within 5 business days of receiving your order.

Delivery Appointments

Most Common Carriers require a delivery appointment for residential deliveries. If the carrier attempts delivery after the
appointment is made and no one is available to receive the delivery, an additional delivery fee will be charged.

Delivery Time

All delivery times are estimates. Orders are usually processed and ready to ship within 1-2 business days (business days are
Monday through Friday, 8:00 a.m. to 4:30 p.m., EST). Most products ship out of our North Carolina warehouse. However, some
items will be shipped directly from the manufacturer. Common carrier deliveries range from 1 to 10 days for delivery, depending
on your proximity to the shipping origin..

Destinations

Currently, we will ship to anywhere in the contiguous United States as well as Alaska, Hawaii, and Canada. We are unable to
ship to PO or APO/FPO boxes. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at
the closest shipping terminal or return the shipment to us. If you are concerned about delivery to your address, please contact
us before placing your order.

Equipment Installation Checklist

Please click this link for an equipment installation checklist that you should evaluate and utilize when ordering equipment.
Equipment Installation Checklist

Errors in Shipment

Great care is taken when packing your order, but on rare occasions errors may occur. If there are any errors in your shipment,
you must contact us within 5 business days.

Methods & Charges

All-State Restaurant Equipment Company ships the majority of its products via FedEx and UPS, however, for certain large and
heavy items, a common carrier freight service is used. Common carrier items are noted in your shopping cart with an asterisk.

Shipping charges for common carrier, FedEx and UPS  items are calculated by factoring in the weight, dimensions, and shipping
distance. We're linked live with FedEx and UPS so the shipping price you see is what it actually costs to ship the item from us to
you. Some online retailers may offer "free" shipping but upon closer scrutiny, you might find that the price for the item is actually
higher to make up for this "free" shipping.

All-State Restaurant Equipment Company strives to offer you the best price that we can. Many customers find that our price is
still one of the best out there even when shipping charges are added in! Some of our items do ship for free, and are denoted as
such on our site. In this case, we're simply passing along savings from the manufacturer to you!

The vast majority of our products can be shipped via FedEx to a residential address. Bear in mind that FedEx and UPS charge
more to ship to a residential address versus a commercial address. This difference is usually several dollars, but varies by region.
It will be reflected in your shipping charges.

Special Order Items

Some items on our website are not normally stocked in our warehouses. These items are marked "Special Order" underneath the
price on the item's page. You should also receive a pop-up reminder of this Special Order status when placing a Special Order
item into your shopping cart.

Please understand that Special Order items may not be able to ship within 1-2 business days like our regularly stocked items.
Some may be shipped directly from the manufacturer. Others might have to be ordered into our warehouse with the next order
from that manufacturer, and then shipped to you.

As a result, we urge you to contact us if you have questions about the delivery time of a Special Order item you wish to order.

Split Shipments

We will make every attempt to ship your order within one shipment. If multiple shipments of your order are required, the full
amount of the shipping costs will be charged in the first shipment. If you want part of your order sent 2nd Day Air and the other
part sent using standard Ground, please place two separate orders.